Lavender Store offers an effective replacement and return policy to guarantee customers’ rights in the event of defects or malfunctions in the product.
Exchange Policy:
- The customer has the right to replace the product, explaining the reason.
- Replacement request must be submitted within 24 hours of receiving the product.
Return Policy:
- Returns are possible in cases of defects, errors or damage to the product, except for the customer’s delay in receiving the shipment or a defect caused by shipping companies.
- Return request must be submitted within 24 hours of receiving the product.
- It is preferable to clarify the problem by attaching pictures.
- Returns are not allowed for orders placed through Tabby or Tamara.
Pants and Abaya Exchange and Return Policy:
- Only the pants and abaya (for smaller ones) can be adjusted in size .
Return or exchange terms:
- All products to be returned must be in good, intact, unused condition with packaging intact.
- Return request must be made within 24 hours of receiving the product.
- The customer is responsible for the delivery fees for return or exchange if he is inside or outside Riyadh.
- Products ordered in custom sizes or colors cannot be returned or exchanged.
- Shipping or delivery fee will be deducted.
How to return or exchange:
Contact customer service via WhatsApp +966507408106 .
- The customer will be provided with the address to send the products.
- After verifying that the products have arrived in good condition, the product will be replaced or the amount will be refunded to the customer's account.
We thank you for your keenness to know the site's policies and terms.
Lavender Abayas Team
